







FAQs
Yes, all our products are made from organic and natural ingredients.
We place the highest value on quality, sustainability, and ethical sourcing. Every formulation contains only premium organic raw materials that are carefully selected and rigorously tested.
Our products are certified COSMOS NATURAL and COSMOS ORGANIC by ECOCERT, an independent certification that guarantees the purity, sustainability, and ecological integrity of our ingredients.
We use only natural fragrances derived from essential oils and plant extracts. These provide a subtle scent without the use of synthetic fragrances.
Absolutely. We do not test any of our products or ingredients on animals, and we ensure that our suppliers adhere to the same ethical standards.
Our products are formulated with gentle, natural ingredients that are typically well-suited for sensitive skin. However, we always recommend patch testing a new product before full application.
While our products are organic and natural, they can still contain allergens. We list all ingredients on our product labels, so please check them if you have known allergies. If in doubt, consult with a healthcare professional.
Yes, our products are vegan and do not contain any animal-derived ingredients or by-products.
We prioritize sustainability in all aspects of our business. Our packaging is made from recycled materials and is fully recyclable or biodegradable.
Due to the natural ingredients, our products do have a shelf life which is indicated on the packaging. We recommend using them within this period for best results.
Our products are all formulated and manufactured in Europe, adhering to the highest standards of production and quality control.
Our products are covered by a 30-day return policy from the date of purchase. Items must be unused, in original packaging, and in resalable condition. To initiate a return, contact our customer service team with your order number. Refunds are processed within 14 business days of receiving and inspecting the returned item. Shipping costs for returns are the customer's responsibility unless the return is due to a defect or error on our part. For exchanges, we cover return shipping. Certain items, such as opened skincare products for hygiene reasons, may not be eligible for return. Please refer to our full Returns & Exchanges policy for complete details and exceptions.
Our Customers' Skincare Journeys
Real results, real stories
Meine Haut fühlt sich nach der Reinigung so weich an – nie wieder ohne!
Laura M.
Endlich ein Cleanser, der gründlich reinigt ohne die Haut auszutrocknen.
Sophie K.
Ich benutze ihn morgens und abends – mein absolutes Lieblingsprodukt.
Anna R.
